Updated 14 July 2021
Firstly, we love interacting with you all. It’s our favourite part of our jobs but we know this isn’t the best way of keeping the virus at bay.
So please, if you are experiencing one or more of the known symptoms of Coronavirus:
- A cough,
- High temperature
- Shortness of breath
Do not visit us and instead seek immediate medical advice.
Otherwise, we would love to continue helping you with your projects.
Are you open?
In line with Government Guidelines, our showroom and webshop are open as usual.
Are you operating normal hours?
Yes, we are operating at our normal opening hours, 9:00am - 5:00pm Monday - Friday.
Can I still order items for delivery?
We would encourage all of you to have your materials delivered where you can.
In the instances when you need materials quicker than we can deliver them to you, you can collect them from all of our branches.
What safety measures are in place at the branches?
When you visit our showroom, you will notice some operational changes. We have put up additional signage that will advise you of our new working practices and also on what you can do to help keep everyone as safe as possible. We have also increased the amount of PPE our staff will be wearing in line with the PHE guidelines on safe working practices.
Unfortunately, to maintain the recommended 2m social distancing rule, we will not be able to help you load your vehicles. So, bear this in mind when collecting goods, and maybe bring additional help if needed.
We’re still committed to carrying on the good work achieved in keeping one another safe over the last 18 months.
To enable us to help keep you, and our staff safe, we request customers to continue to wear face coverings in our shops and offices.
Our sales counters have also changed. To keep you and our staff safe, we have erected Perspex screens. As we have all been asked to clean our hands frequently, cleaning wipes and sanitisers will also be available. You will be asked to clean either the signature pad or card machine before and after each use with the wipes provided.
For credit account customers, we will be booking materials out to you as usual by asking you to sign the signature pad which is sanitised before and after every use.
Our team will also be cleaning the counters and their equipment every hour to be extra safe.
How do I contact you?
You can contact us through your usual channels. During this challenging time, we are continuing to see an increase in customer enquiries. Our team are working hard to maintain our excellent service as much as possible. Please be patient if orders, collections or refunds are delayed.
What product can I buy?
There are no restrictions placed on what items you can buy, however, like others in our industry, we are experiencing some supply issues on certain products.